Support Programs
AnubisNetworks is committed to providing the best service and to make sure you will always be supported at every stage, from design, implementation, development, training, and support.
Our processes are client driven in order to guarantee your satisfactionand it is why we retain over 95% of our customers year-on-year.
AnubisNetworks offers these types of support services:
- Networks & Security Support Services - A team of senior professionals will work with you to define technical requirements.
- Professional Development Services - Our product development team can help you with the development of customized and additional modules according to your technical requirements.
- Technical Support Services - 24/7 Support services for our solutions.
- Partners network - Services supported by a network of different organizations, actively enabling solutions towards the customers.
Support portal:
Our customers and partners are entitled to receive full support via our Portal. This includes ticket submission, wikis, forums, knowledge Base and others.
> Please reach support@anubisnetworks.com for requesting access credentials.
> Access the portal here.
Customer relationship:
AnubisNetworks is proud of its close-to-customer attitude, for building long-term (successful) professional relationships. Nevertheless, these relationships are fortified by pre-established SLA agreements, ensuring both parties have their expectations assured.
AnubisNetworks main indicators:
| E-mail system Uptime: 99,99% | The percentage of time, in the month, in which the system is able to receive and process email messages. (This value excludes planned maintenance) |
| E-mail delivery average time: < 1 minute | The average of the time-to-deliver of e-mails, in minutes, during a month. E-mail delivery time is defined as the amount of time an e-mail takes between entering the MPS system and exiting the MPS system. This average time excludes e-mail classified as quarantine, discarded and DDoS. |
| Efficiency Rate in SPAM retention: 99,9% | Percentage of SPAM retained by the system, in a month, using default settings. |
| Rate of False positives: 1:50000 | Ratio between legitimate e-mail incorrectly identified as SPAM and all e-mail processed by the service, for the customer, in a month. Messages must be completed, and verified for confirmation. |
